Privacy Policy

 

We believe in developing a long term trust relationship with our customers. Natalia Rugs by Asiatic’s Group is committed to maintaining the privacy of your personal information. All information that we collect from you, whether through our website or through your interactions directly with Natalia Rugs by Asiatic’s Group will be for our exclusive, internal use only to improve the level of service. All our representatives, as a part of their contracts with Natalia Rugs by Asiatic’s Group are bound to maintain your confidentiality and may not use the information for any unauthorized purpose. Also none of this confidential information is shared with or sold to third parties.

Our strict and safe privacy policy resulted in many repeat customers and they are increasing every month. So you should be sure that your personal information is in the safe hands.

We value your decision to provide this personal information to us.

Secure Credit Card Transactions

At nataliarugs.com we protect your credit card information and privacy by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers.

When you provide us with any personal information, such as your credit card number when making a purchase, we use SSL data encryption to ensure that no one can read as it is transmitted over the Internet. We use Cookies (small encrypted data files containing references to user ID information that are stored on our secure server and may write to your hard drive) to keep track of your shopping cart. Your information is safely stored behind a firewall that protects it from users from other networks.

Your Personal Information

The personal information includes your email address, home address, credit card information, telephone numbers and correspondence whether through regular or electronic mails is kept confidential. We only disclose your personal information to some companies to perform functions for us under confidentiality agreements. This includes our partner courier companies DHL, FedEx and UPS for delivery purposes only.

Removal from Newsletter List

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events upon your request. If you do not want to receive email from us in the future, please let us know by sending us an email at hello@nataliarugs.com. NataliaRugs.com does not currently rent, sell or otherwise forward your name or other personal information to other companies.

Links to other Websites

NataliaRugs.com contains links to other sites. We are not responsible for the privacy practices or the content of other sites.

 For questions and comments about our privacy policy please feel free to contact us.

 Payment Methods

Cash on Delivery (COD)

Cash on delivery, sometimes called collect on delivery or cash on demand, is the sale of goods by mail order where payment is made on delivery rather than in advance. If the goods are not paid for, they are returned to the retailer.

We offer Cash on Delivery on all our rugs for orders up to PKR 30,000*. This limit on the amount is not set by Natalia Rugs but major Pakistani courier companies.

* Except Lahore and Islamabad; we can deliver Cash on Delivery orders in Lahore and Islamabad above PKR 30,000.

Note: Cash on Delivery is not available for the United States of America.

Natalia Rugs offers open-box delivery for our Cash on Delivery orders which means you can open the package and inspect the carpet before paying the order’s invoiced value.

 Bank Transfer

A bank transfer is when money is sent from one bank account to another. Transferring money from your bank account is usually fast, free and safer than withdrawing and paying in cash.

We offer Bank Transfer on all our Pakistan and International orders as a mode of payment. Once you have placed your order, we will contact you with the Bank Transfer details to make the payment for your order.

 Credit and Debit Card

We accept Credit/Debit Cards for International order that have to be delivered outside of Pakistan. Your invoice will be converted to US$ with additional transaction fees.

Unfortunately, this facility is not available for our Pakistan-based customer due to exorbitant transaction fees.